Medical Live (hereinafter referred to as the “Company”) values your personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection.
Through the Personal Information Handling Policy, the Company informs you of the purposes and methods for which your personal information is used and what measures are being taken to protect your personal information.
If the Company revises the Personal Information Handling Policy, it will notify you through a website notice (or individual notice).
- Personal information items collected2. Purpose of collection and use of personal information3. Retention and use period of personal information4. Personal information destruction procedures and methods5. Provision of personal information6. Entrustment of collected personal information7. Rights of users and legal representatives and methods of exercising them8. Matters regarding the installation, operation, and refusal of automatic personal information collection devices9. Personal information complaint service
- Personal information items collected
The Company collects the following personal information for membership registration, consultation, service application, etc.
Collected items: Name, login ID, password, member address, email, whether to receive emails, phone number, mobile phone number, whether to receive SMS, company name, business registration number, company address, department name, position, company phone, company fax, recommender ID, delivery address, recipient name, delivery contact information, cookies, payment record, IP Personal information collection method: Website (member registration, purchase order form writing)
- Purpose of collection and use of personal information
The company uses the collected personal information for the following purposes.
Contract performance and billing for service provision
Content provision, purchase and payment, product delivery or billing, etc., financial transaction authentication and financial service member management
Identification of the member, personal identification, prevention of fraudulent use by bad members and prevention of unauthorized use, confirmation of intent to join, age verification, complaint handling, etc., notification delivery, use in marketing and advertising
Provision of advertising information such as events, frequency of access, or statistics on members’ use of services
- Retention and use period of personal information
In principle, after the purpose of collecting and using personal information is achieved, the relevant information is destroyed without delay. However, in cases where it is necessary to preserve it in accordance with the provisions of relevant laws, the company retains member information for a certain period of time as stipulated in relevant laws as follows.
Preservation items: Payment records
Preservation basis: Records related to contracts or cancellation of subscriptions, etc.
Preservation period: 3 years
Records related to contracts or cancellation of subscriptions, etc.: 5 years (Consumer Protection in Electronic Commerce, etc. Act)
Records related to payment and supply of goods, etc.: 5 years (Consumer Protection in Electronic Commerce, etc. Act)
Records related to consumer complaints or dispute resolution: 3 years (Consumer Protection in Electronic Commerce, etc. Act)
- Procedures and methods for destroying personal information
In principle, the company destroys the relevant information without delay after the purpose of collecting and using personal information has been achieved. The procedures and methods for destruction are as follows.
Destruction procedures
The information entered by the member for membership registration, etc. is transferred to a separate DB (separate file in the case of paper) after the purpose has been achieved and stored for a certain period of time according to internal policies and other relevant laws and regulations for information protection (see retention and use period) and then destroyed. Personal information transferred to a separate DB will not be used for any other purpose than that for which it is retained, unless required by law. Destruction Method
Personal information stored in electronic file format will be deleted using a technical method that renders the records unrecoverable.
- Provision of Personal Information
The company does not provide users’ personal information to external parties in principle. However, the following cases are exceptions.
In cases where users have agreed to disclosure in advance, in cases where it is necessary for billing for service provision, in cases where the terms of use for services posted on the website or other member services, or operating principles are violated, in cases where there is sufficient ground to believe that personal information must be disclosed in order to take legal action against others who have caused mental or material damage to others through the use of the company’s services, in cases where it is judged in good faith that it is required by other laws (ex. in cases where there is a request from the government/investigative agency through due process under relevant laws, etc.) In cases where it is provided to advertisers, partners, or research organizations in a form that does not identify specific individuals for the purpose of compiling statistics, conducting academic research, or conducting market research, in cases where personal information necessary for handling complaints and inquiries (civil complaints) arising from the use of services by users is provided
- Entrustment of collected personal information
In order to perform services, the company does not entrust personal information to external parties, except for product delivery and payment tasks as follows.
Consignor: Courier (Daehan Express, Hanjin Express, KGB Express, Rosen Express)Consignment details: Orderer name, orderer address, orderer contact information, recipient name, recipient contact information, recipient address, order detailsConsignor: LG Tecom (eCredit electronic payment service)Consignment details: Purchaser name, purchase details, purchase amount, contact information, email address, payment information
- User and legal representative rights and how to exercise them
Users can view or modify their registered personal information at any time and request cancellation of membership.
To view or modify personal information, click on ‘Change personal information’ (or ‘Modify member information’, etc.) and to cancel membership (withdraw consent), click on ‘Cancel membership’ and go through the identity verification process to directly view, correct, or cancel.
Or, contact the personal information manager in writing, by phone, or by email, and we will take action without delay.
If you request correction of errors in your personal information, we will not use or provide the relevant personal information until the correction is completed. In addition, if incorrect personal information has already been provided to a third party, we will promptly notify the third party of the results of the correction process so that the correction can be made.
The Company processes personal information that has been terminated or deleted at the request of the user in accordance with the provisions of “Retention and Use Period of Personal Information Collected by the Company” and processes it so that it cannot be viewed or used for any other purpose.
- Matters concerning the installation, operation, and refusal of automatic personal information collection devices
The Company operates ‘cookies’, etc., which store and retrieve your information from time to time. Cookies are very small text files that the server used to operate the website sends to your browser and are stored on your computer hard disk. The Company uses cookies for the following purposes:
Purpose of use of cookies, etc.
Analyzing the frequency of access and visit times of members and non-members, identifying users’ tastes and areas of interest, tracking traces, identifying the extent of participation in various events and the number of visits, etc. to provide target marketing and personalized services
You have the option to install cookies. Therefore, you can set options in your web browser to allow all cookies, to confirm when a cookie is saved, or to reject all cookies. How to reject cookie settings
Example: To reject cookie settings, you can select options in your web browser to allow all cookies, to confirm when a cookie is saved, or to reject all cookies.
Setting method example (for Internet Explorer): Tools > Internet Options > Personal Information at the top of the web browser. However, if you reject cookie installation, there may be difficulties in providing services.
- Personal Information Complaint Service
The company has designated the following departments and personal information managers to protect customers’ personal information and handle complaints related to personal information.
Personal Information Manager Moon Oh-geun
Email medicallive@naver.com
Phone 010-7399-0119
You can report all personal information protection-related complaints that arise while using the company’s services to the personal information manager or the department in charge. The company will promptly and sufficiently respond to users’ reports.
If you need to report or consult about other personal information infringements, please contact the following organizations:
National Police Agency Cyber Terror Response Center (www.ctrc.go.kr/02-392-0330)
Personal Dispute Mediation Committee (www.1336.or.kr/1336)
Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)
Supreme Prosecutors’ Office Internet Crime Investigation Center (http://icic.sppo.go.kr/02-3480-3600)
